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1. Whom should the customer contact for questions regarding recycling of e-waste?
The customers should contact the persons in any of the 17 locations listed in table that is nearest to their location. In case of any difficulty, they can also get in touch with the following persons at Wipro for e-waste recycling:
2. Can I dispose off the computeras and when I want?
Yes. While you can return the PC/ unused items for recycling whenever you want, you may want to consider the effort and cost required for the logistics process. It will be a good idea to consolidate the items for recycling and return them to Wipro once in a month or a quarter.
3. What is the value add by Wipro Limited?
- Wipro will collect the discarded systems from customers on behalf of the recycling agency.
- Wipro will make sure that the discarded computers are passed on to vendors certified by Pollution control board to handle recycle the parts.
- Wipro will ensure collection and transport of systems from customer to final waste recycling point. This support is limited to recyling of e-waste related to Wipro products being retired by the customer. For clarification on other issues e.g. water / Air pollution at their set up- customers should be in touch with respective state / local pollution control boards.
- Wipro will monitor the recycling of e-wastes by the e-waste handling agency according to guidelines given by the relevant pollution control boards.
- Wipro will submit form 9 and other documents required by Pollution control board to ensure compliance to standards set by Pollution control board.
- Wipro will collect documentary proof that these items have been recycled in a safe manner by the vendor as recommended by Pollution control board.
4. What should the customer do to initiate the process?
- Customer should call the local Wipro contact or the Wipro office and inform about the quantity of computers being returned for recycling. Wipro will intimate the date and the location where the retired systems can be handed over.
- The units should be well packed in cartons and handed over to the collection location specified by the local contact. Please do not include items other than the Wipro equipment being retired e.g. paper, floppy disks, CDs, CD jewel box etc.
- The cartons may be opened for inspection at the Wipro offices and re-packed. The keyboard can be packed along with the base unit.
- The monitors should not be damaged / or have cracked or broken picture tube. These should be packed with adequate cushioning material.
5. What is RoHS?
- RoHS is the acronym for Restriction of Hazardous Substances. RoHS, also known as Directive 2002/95/EC, originated in the European Union and restricts the use of specific hazardous materials found in electrical and electronic products. All applicable products in the EU market after July 1, 2006 must pass RoHS compliance.
6. What are the restricted materials mandated under RoHS?
- The substances banned under RoHS are lead (Pb), mercury (Hg), cadmium (Cd), hexavalent chromium (CrVI), polybrominated biphenyls (PBB) and polybrominated diphenyl ethers (PBDE).
7. Why is RoHS compliance important? What is RoHS?
- RoHS is the acronym for Restriction of Hazardous Substances. RoHS, also known as Directive 2002/95/EC, originated in the European Union and restricts the use of specific hazardous materials found in electrical and electronic products. All applicable products in the EU market after July 1, 2006 must pass RoHS compliance.
8. What are the restricted materials mandated under RoHS?
- The substances banned under RoHS are lead (Pb), mercury (Hg), cadmium (Cd), hexavalent chromium (CrVI), polybrominated biphenyls (PBB) and polybrominated diphenyl ethers (PBDE).
9. Why is RoHS compliance important?
- The restricted materials are hazardous to the environment and pollute landfills, and are dangerous in terms of occupational exposure during manufacturing and recycling.
10. How are products tested for RoHS compliance?
- Portable RoHS analyzers, also known as X-ray fluorescence or XRF metal analyzers, are used for screening and verification of RoHS compliance.
11. Which companies are affected by the RoHS Directive?
- Any business that sells applicable electronic products, sub-assemblies or components directly to EU countries, or sells to resellers, distributors or integrators that in turn sell products to EU countries, is impacted if they utilize any of the restricted materials.
12. What is WEEE?
- WEEE is the acronym for Waste from Electrical and Electronic Equipment. WEEE, also known as Directive 2002/96/EC, mandates the treatment, recovery and recycling of electric and electronic equipment. All applicable products in the EU market after August 13, 2006 must pass WEEE compliance and carry the "Wheelie Bin" sticker.
13. How are RoHS and WEEE related?
- WEEE compliance aims to encourage the design of electronic products with environmentally-safe recycling and recovery in mind. RoHS compliance dovetails into WEEE, by reducing the amount of hazardous chemicals used in electronic manufacture.
E-waste collection: Contact us
For a list of contacts for E-waste recycling, please click here
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